Returns & Refunds

We value our customers and are committed to enhance their experience with us. This policy explains how we deal with Order Cancellations, Return & Exchanges and Transit Damage.

Order Cancellations

Because materials are sourced specifically for your build, pre-orders can only be canceled within 24 hours of placement for a full refund. After 24 hours, the build process begins, and the order is locked in.

Returns & Exchanges

Due to the made-to-order nature of our studio, we do not accept returns, refunds, or exchanges for a change of mind. All sales are final once the 24-hour cancellation window has passed.

Transit Damage

We heavily reinforce our packages to protect materials like MDF and acrylic during freight. However, if your item arrives damaged due to courier mishandling, please contact us within 8 hours of delivery. Include clear photos of the damaged shipping box and the damaged product. We will work with you directly to repair or replace the affected components.